Privacy Policy

Effective Date: June 3, 2025  |  Last Updated: October 10, 2025

Restore Concierge, LLC (“Restore Concierge,” “we,” “our,” “us”) respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, share, and safeguard personal and health information when you visit our website or otherwise interact with us.

We comply with the following laws and regulations:

• HIPAA / HITECH Act (for Protected Health Information – PHI)
• Florida Information Protection Act (FIPA)
• Telephone Consumer Protection Act (TCPA) for text messaging consent

1. Information We Collect

a. Information You Provide

• Name, email address, phone number, mailing address
• Appointment requests or inquiry details
• Health information you voluntarily submit through forms or during treatment (PHI)
• Insurance or billing details as required
• SMS opt-in preferences and communications consent

b. Automatically Collected Information

• Device and browser information (IP address, OS, browser type)
• Usage data (pages viewed, time on site, click paths)
• Cookies and similar technologies used for essential functions and analytics

2. How We Use Information

• Schedule and manage appointments or treatment plans
• Communicate with you about your care or our services
• Process insurance claims and payments
• Maintain records required by law or medical standards
• Improve the Site and analyze usage trends
• Deliver marketing communications only with your consent
• Comply with legal and regulatory obligations

3. Legal Basis and Consent

PHI is used and disclosed under HIPAA-permitted purposes (treatment, payment, operations) or with your written authorization. Non-essential cookies and tracking tools operate only after your explicit consent through our cookie banner or settings. You may withdraw consent at any time via the “Cookie Settings” link in the footer.

4. Data Sharing

• We do not sell your personal information.
• We may share limited data with analytics partners for site performance purposes.
• PHI is shared only with vendors that have a signed Business Associate Agreement (BAA) and only for permitted HIPAA purposes.

5. Business Associates and HIPAA Compliance

We maintain BAAs with vendors that handle PHI (e.g., electronic health record systems, secure intake forms, billing platforms). Analytics vendors do not receive PHI. We audit vendors periodically for HIPAA compliance where applicable.

6. Cookies and Tracking Technologies

We use cookies to ensure basic site functionality and to understand site traffic. Non-essential cookies are blocked until you choose “Accept.”

7. Data Retention

We retain PHI and other records as required by law (typically 6–7 years). Non-PHI information is retained only as long as needed for the purposes described above or as required by law.

8. Your Privacy Rights

• Right to Know / Access – Request the categories and specific pieces of information we have collected.
• Right to Delete – Ask us to delete non-PHI personal information.
• Right to Correct – Request correction of inaccurate data.
• Right to Non-Discrimination – We will not deny services or charge different prices if you exercise these rights.

To submit a request, email: kimberly@restoreconcierge.com. We will verify your identity and respond within 30 days.

9. Security and Breach Notification

We use encryption (HTTPS), firewalls, and access controls to protect data. If a breach of PHI occurs, we will notify affected individuals in accordance with HIPAA/HITECH and applicable state law.

10. Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent.

11. Third-Party Links and Embedded Content

Our Site may include links to third-party sites or embedded content (e.g., maps, videos). These third parties have their own privacy policies. We share only data necessary for their functions and never PHI.

12. Policy Updates

We may update this Privacy Policy periodically. The “Last Updated” date above reflects the latest version. If changes materially affect your rights, we will notify you via website banner or email.

13. Contact Us